At Voyasim, customer satisfaction is our top priority. We understand that circumstances may arise where you need to request a refund. This policy outlines the conditions under which refunds are granted, the procedures to follow, and other pertinent information.
1. Eligibility for Refunds
Refund requests are considered under the following conditions:
a. Technical Issues Preventing eSIM Activation
- If the eSIM cannot be installed or activated due to a technical problem originating from Voyasim, and such issues cannot be resolved promptly, you may request a refund within 30 days of purchase. simfinity.ai+4Voyeglobal+4esim.simlocal.com+4
b. Unused eSIMs
- If the eSIM has not been activated or used, you are eligible for a full refund request within 30 days of purchase.
c. Device Incompatibility
- If your device is not eSIM compatible or is locked to a specific carrier, and you have not activated the eSIM, you may request a refund within 30 days of purchase. Holafly+2Roami+2eSIM for travellers+2
2. Non-Refundable Scenarios
Refunds will not be issued in the following situations:
- The eSIM has been activated or used.
- The refund request is made after 30 days from the date of purchase.
- The device is incompatible, and the eSIM has already been activated.
- The eSIM was purchased using a discount code, and the plan has been activated.
- The eSIM was removed from the device prior to the refund request.simfinity.ai+3blue-esim.com+3eSIM for travellers+3getnomad.app+2simfinity.ai+2Voyeglobal+2getnomad.app
3. Refund Request Procedure
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team at [email protected] within 30 days of your purchase.
- Provide Necessary Information: Include your order number, email address used for the purchase, and a detailed explanation of the issue. If applicable, attach screenshots or error messages to support your claim.
- Await Response: Our support team will review your request and respond within 7 business days.blue-esim.com
4. Refund Processing
- Approved refunds will be processed to the original payment method within 14 business days.
- Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.blue-esim.com+1Superhero eSIM+1
5. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
- Email: [email protected]
- Website: www.voyasim.com